Company Policy

1. Company Overview

SMS Vision Net is committed to providing reliable, high-speed, and affordable Internet and ICT solutions for residential, commercial, and corporate customers. Our goal is to deliver stable connectivity, professional customer service, and innovative networking solutions that help individuals and businesses stay connected in today’s digital world.

We continuously invest in modern technology, network infrastructure, and skilled technical professionals to ensure uninterrupted service and complete customer satisfaction.

2. Mission

Our mission is to provide dependable, secure, and high-performance Internet and networking services through advanced technology, exceptional customer support, and continuous service improvement.

3. Vision

Our vision is to become one of Bangladesh’s most trusted Internet Service Providers by delivering innovative, affordable, and customer-focused connectivity solutions.

4. Our Services

SMS Vision Net provides a wide range of Internet and ICT services, including:

• High-Speed Broadband Internet
• Corporate Internet Solutions
• Dedicated Internet Bandwidth
• Shared Internet Connectivity
• Fiber Optic Internet
• Wireless Internet Solutions
• Real IP Services
• VPN Solutions
• Network Security Solutions
• CCTV Installation & Monitoring
• Website Development & Hosting
• Network Infrastructure & Data Communication Services

5. Customer Responsibilities

To ensure uninterrupted and high-quality service, customers are expected to:

• Provide a secure location for network equipment.
• Ensure continuous electrical power where required.
• Allow authorized technical staff access for installation and maintenance.
• Protect company equipment from damage, theft, or misuse.
• Make monthly payments within the due date.
• Immediately report any service interruption or equipment malfunction.

6. SMS Vision Net Responsibilities

SMS Vision Net is committed to:

• Delivering stable and reliable Internet connectivity.
• Installing and configuring networking equipment professionally.
• Providing technical assistance whenever required.
• Monitoring network performance continuously.
• Maintaining customer privacy and data confidentiality.
• Responding promptly to reported service issues.
• Continuously improving network performance and infrastructure.

7. Customer Support Policy

Customer satisfaction is our highest priority.

Our support includes:

• Telephone Support
• Online Support
• Remote Technical Assistance
• On-site Technical Service
• Network Monitoring
• Service Ticket Management
• Preventive Network Maintenance
• Professional Technical Consultation

Our technical team works diligently to resolve service issues as quickly as possible.

8. Service Availability

SMS Vision Net strives to maintain maximum network uptime. While occasional maintenance or unforeseen circumstances may temporarily affect service availability, customers will be informed whenever possible.

Scheduled maintenance is generally performed during low-traffic hours to minimize disruption.

9. Payment Policy

• Monthly bills should be paid before the due date.
• Payments can be made through Cash, bKash, Bank Transfer, or other approved payment methods.
• Late payments may result in temporary service suspension.
• Service will be restored after payment confirmation.

bKash Payment Number: 01851-597740

10. Fair Usage Policy

Customers are expected to use the Internet responsibly.

The following activities are prohibited:

• Illegal online activities.
• Distribution of malicious software or spam.
• Unauthorized access to networks or systems.
• Activities that negatively impact network performance.
• Sharing or reselling Internet service without authorization.

Violation of this policy may result in suspension or termination of service.

11. Privacy Policy

SMS Vision Net respects the privacy of every customer.

We are committed to:

• Protecting customer information.
• Never sharing personal information with unauthorized third parties.
• Using customer information solely for service delivery, billing, and customer support.
• Maintaining secure systems to safeguard customer data.

12. Equipment Policy

Equipment provided by SMS Vision Net remains company property unless otherwise specified.

Customers are responsible for protecting the equipment from:

• Physical damage
• Water damage
• Theft
• Unauthorized modification

Damaged or lost equipment may incur replacement charges.

13. Service Cancellation

Customers wishing to discontinue services should notify SMS Vision Net in advance.

Outstanding dues must be cleared before account closure.

Company-owned equipment must be returned in good condition where applicable.

14. Network Maintenance

To maintain service quality, SMS Vision Net performs regular maintenance and infrastructure upgrades.

Customers may occasionally experience brief service interruptions during scheduled maintenance.

15. Customer Commitment

Our commitment is based on four core principles:

• Reliable Connectivity
• Professional Support
• Affordable Pricing
• Customer Satisfaction

We believe long-term relationships are built through quality service, transparency, and trust.

16. Contact Information

SMS Vision Net

Address: Bongshal, 89/3 Haji Abdullah Sarkar Lane, Dhaka, Bangladesh

Customer Support: 01754-829934

bKash Payment: 01851-597740

Website: smsvision.net

Email: smsvisionnet2017@gmail.com

Policy Statement

By subscribing to SMS Vision Net services, customers acknowledge that they have read, understood, and agreed to abide by the terms and policies outlined in this document. SMS Vision Net reserves the right to update or modify this policy at any time to improve service quality and comply with applicable regulations.