{"id":87,"date":"2026-06-08T16:55:17","date_gmt":"2026-06-08T16:55:17","guid":{"rendered":"https:\/\/www.smsvision.net\/?page_id=87"},"modified":"2026-07-06T19:04:18","modified_gmt":"2026-07-06T19:04:18","slug":"company-policy","status":"publish","type":"page","link":"https:\/\/www.smsvision.net\/?page_id=87","title":{"rendered":"COMPANY POLICY"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"87\" class=\"elementor elementor-87\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7b881e e-flex e-con-boxed e-con e-parent\" data-id=\"b7b881e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0482d41 e-con-full e-flex e-con e-child\" data-id=\"0482d41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b919632 elementor-widget elementor-widget-heading\" data-id=\"b919632\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SMS Vision Net \u2013 Company Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d9fa70 elementor-widget__width-initial animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2d9fa70\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_mobile&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:600}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">SMS Vision Net is committed to providing reliable, high-speed, and affordable Internet and ICT solutions for residential, commercial, and corporate customers.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad3a881 e-flex e-con-boxed e-con e-parent\" data-id=\"ad3a881\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-82532a3 e-con-full e-flex e-con e-child\" data-id=\"82532a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dea0678 elementor-widget elementor-widget-text-editor\" data-id=\"dea0678\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>Company Policy<\/h1><h2>1. Company Overview<\/h2><p class=\"isSelectedEnd\">SMS Vision Net is committed to providing reliable, high-speed, and affordable Internet and ICT solutions for residential, commercial, and corporate customers. Our goal is to deliver stable connectivity, professional customer service, and innovative networking solutions that help individuals and businesses stay connected in today&#8217;s digital world.<\/p><p class=\"isSelectedEnd\">We continuously invest in modern technology, network infrastructure, and skilled technical professionals to ensure uninterrupted service and complete customer satisfaction.<\/p><div contenteditable=\"false\"><hr \/><\/div><h2>2. Mission<\/h2><p class=\"isSelectedEnd\">Our mission is to provide dependable, secure, and high-performance Internet and networking services through advanced technology, exceptional customer support, and continuous service improvement.<\/p><div contenteditable=\"false\"><hr \/><\/div><h2>3. Vision<\/h2><p class=\"isSelectedEnd\">Our vision is to become one of Bangladesh&#8217;s most trusted Internet Service Providers by delivering innovative, affordable, and customer-focused connectivity solutions.<\/p><div contenteditable=\"false\"><hr \/><\/div><h2>4. Our Services<\/h2><p class=\"isSelectedEnd\">SMS Vision Net provides a wide range of Internet and ICT services, including:<\/p><ul data-spread=\"false\"><li>High-Speed Broadband Internet<\/li><li>Corporate Internet Solutions<\/li><li>Dedicated Internet Bandwidth<\/li><li>Shared Internet Connectivity<\/li><li>Fiber Optic Internet<\/li><li>Wireless Internet Solutions<\/li><li>Real IP Services<\/li><li>VPN Solutions<\/li><li>Network Security Solutions<\/li><li>CCTV Installation &amp; Monitoring<\/li><li>Website Development &amp; Hosting<\/li><li>Network Infrastructure &amp; Data Communication Services<\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h2>5. Customer Responsibilities<\/h2><p class=\"isSelectedEnd\">To ensure uninterrupted and high-quality service, customers are expected to:<\/p><ul data-spread=\"false\"><li>Provide a secure location for network equipment.<\/li><li>Ensure continuous electrical power where required.<\/li><li>Allow authorized technical staff access for installation and maintenance.<\/li><li>Protect company equipment from damage, theft, or misuse.<\/li><li>Make monthly payments within the due date.<\/li><li>Immediately report any service interruption or equipment malfunction.<\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h2>6. SMS Vision Net Responsibilities<\/h2><p class=\"isSelectedEnd\">SMS Vision Net is committed to:<\/p><ul data-spread=\"false\"><li>Delivering stable and reliable Internet connectivity.<\/li><li>Installing and configuring networking equipment professionally.<\/li><li>Providing technical assistance whenever required.<\/li><li>Monitoring network performance continuously.<\/li><li>Maintaining customer privacy and data confidentiality.<\/li><li>Responding promptly to reported service issues.<\/li><li>Continuously improving network performance and infrastructure.<\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h2>7. Customer Support Policy<\/h2><p class=\"isSelectedEnd\">Customer satisfaction is our highest priority.<\/p><p class=\"isSelectedEnd\">Our support includes:<\/p><ul data-spread=\"false\"><li>Telephone Support<\/li><li>Online Support<\/li><li>Remote Technical Assistance<\/li><li>On-site Technical Service<\/li><li>Network Monitoring<\/li><li>Service Ticket Management<\/li><li>Preventive Network Maintenance<\/li><li>Professional Technical Consultation<\/li><\/ul><p class=\"isSelectedEnd\">Our technical team works diligently to resolve service issues as quickly as possible.<\/p><div contenteditable=\"false\"><hr \/><\/div><h2>8. Service Availability<\/h2><p class=\"isSelectedEnd\">SMS Vision Net strives to maintain maximum network uptime. While occasional maintenance or unforeseen circumstances may temporarily affect service availability, customers will be informed whenever possible.<\/p><p class=\"isSelectedEnd\">Scheduled maintenance is generally performed during low-traffic hours to minimize disruption.<\/p><div contenteditable=\"false\"><hr \/><\/div><h2>9. Payment Policy<\/h2><ul data-spread=\"false\"><li>Monthly bills should be paid before the due date.<\/li><li>Payments can be made through Cash, bKash, Bank Transfer, or other approved payment methods.<\/li><li>Late payments may result in temporary service suspension.<\/li><li>Service will be restored after payment confirmation.<\/li><\/ul><p class=\"isSelectedEnd\"><strong>bKash Payment Number:<\/strong> 01851-597740<\/p><div contenteditable=\"false\"><hr \/><\/div><h2>10. Fair Usage Policy<\/h2><p class=\"isSelectedEnd\">Customers are expected to use the Internet responsibly.<\/p><p class=\"isSelectedEnd\">The following activities are prohibited:<\/p><ul data-spread=\"false\"><li>Illegal online activities.<\/li><li>Distribution of malicious software or spam.<\/li><li>Unauthorized access to networks or systems.<\/li><li>Activities that negatively impact network performance.<\/li><li>Sharing or reselling Internet service without authorization.<\/li><\/ul><p class=\"isSelectedEnd\">Violation of this policy may result in suspension or termination of service.<\/p><div contenteditable=\"false\"><hr \/><\/div><h2>11. Privacy Policy<\/h2><p class=\"isSelectedEnd\">SMS Vision Net respects the privacy of every customer.<\/p><p class=\"isSelectedEnd\">We are committed to:<\/p><ul data-spread=\"false\"><li>Protecting customer information.<\/li><li>Never sharing personal information with unauthorized third parties.<\/li><li>Using customer information solely for service delivery, billing, and customer support.<\/li><li>Maintaining secure systems to safeguard customer data.<\/li><\/ul><div contenteditable=\"false\"><hr \/><\/div><h2>12. Equipment Policy<\/h2><p class=\"isSelectedEnd\">Equipment provided by SMS Vision Net remains company property unless otherwise specified.<\/p><p class=\"isSelectedEnd\">Customers are responsible for protecting the equipment from:<\/p><ul data-spread=\"false\"><li>Physical damage<\/li><li>Water damage<\/li><li>Theft<\/li><li>Unauthorized modification<\/li><\/ul><p class=\"isSelectedEnd\">Damaged or lost equipment may incur replacement charges.<\/p><div contenteditable=\"false\"><hr \/><\/div><h2>13. Service Cancellation<\/h2><p class=\"isSelectedEnd\">Customers wishing to discontinue services should notify SMS Vision Net in advance.<\/p><p class=\"isSelectedEnd\">Outstanding dues must be cleared before account closure.<\/p><p class=\"isSelectedEnd\">Company-owned equipment must be returned in good condition where applicable.<\/p><div contenteditable=\"false\"><hr \/><\/div><h2>14. Network Maintenance<\/h2><p class=\"isSelectedEnd\">To maintain service quality, SMS Vision Net performs regular maintenance and infrastructure upgrades.<\/p><p class=\"isSelectedEnd\">Customers may occasionally experience brief service interruptions during scheduled maintenance.<\/p><div contenteditable=\"false\"><hr \/><\/div><h2>15. Customer Commitment<\/h2><p class=\"isSelectedEnd\">Our commitment is based on four core principles:<\/p><ul data-spread=\"false\"><li>Reliable Connectivity<\/li><li>Professional Support<\/li><li>Affordable Pricing<\/li><li>Customer Satisfaction<\/li><\/ul><p class=\"isSelectedEnd\">We believe long-term relationships are built through quality service, transparency, and trust.<\/p><div contenteditable=\"false\"><hr \/><\/div><h2>16. Contact Information<\/h2><p class=\"isSelectedEnd\"><strong>SMS Vision Net<\/strong><\/p><p class=\"isSelectedEnd\"><strong>Address:<\/strong> Bongshal, 89\/3 Haji Abdullah Sarkar Lane, Dhaka, Bangladesh<\/p><p class=\"isSelectedEnd\"><strong>Customer Support:<\/strong> 01754-829934<\/p><p class=\"isSelectedEnd\"><strong>bKash Payment:<\/strong> 01851-597740<\/p><p class=\"isSelectedEnd\"><strong>Website:<\/strong> smsvision.net<\/p><p class=\"isSelectedEnd\"><strong>Email:<\/strong> <a href=\"mailto:smsvisionnet2017@gmail.com\">smsvisionnet2017@gmail.com<\/a><\/p><div contenteditable=\"false\"><hr \/><\/div><h3>Policy Statement<\/h3><p>By subscribing to SMS Vision Net services, customers acknowledge that they have read, understood, and agreed to abide by the terms and policies outlined in this document. SMS Vision Net reserves the right to update or modify this policy at any time to improve service quality and comply with applicable regulations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SMS Vision Net \u2013 Company Policy SMS Vision Net is committed to providing reliable, high-speed, and affordable Internet and ICT solutions for residential, commercial, and corporate customers. Company Policy 1. Company Overview SMS Vision Net is committed to providing reliable, high-speed, and affordable Internet and ICT solutions for residential, commercial, and corporate customers. Our goal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-87","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.smsvision.net\/index.php?rest_route=\/wp\/v2\/pages\/87","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.smsvision.net\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.smsvision.net\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.smsvision.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smsvision.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=87"}],"version-history":[{"count":4,"href":"https:\/\/www.smsvision.net\/index.php?rest_route=\/wp\/v2\/pages\/87\/revisions"}],"predecessor-version":[{"id":339,"href":"https:\/\/www.smsvision.net\/index.php?rest_route=\/wp\/v2\/pages\/87\/revisions\/339"}],"wp:attachment":[{"href":"https:\/\/www.smsvision.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=87"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}